Edit is a working mum with two children. When she joined Lidl, Edit was happy that she was able to arrange to work hours that fitted in with her responsibilities as a mother.When did you join Lidl and what were you doing before you joined?I started in 2016. Before I joined Lidl I was working in a coffee shop.What is your role at Lidl and what does it entail?I’m a Bakery Assistant and work four mornings a week. It’s a very important role, because the bakery is the first thing customers see - and smell - when they enter the store! They see it looks really nice and they are happy to come in. I have to bake everything we sell and we’re the busiest bakery in our area - we sell around 36,000 units per week, so it's a lot of work. You have to be very quick and highly focused. It’s a nice job, the customers recognise me and I build relationships with them.Is there anything you’re particularly proud of?I like it when a customer says something nice to me about my work. I'm proud of myself, because I know what I'm doing and how to work quicker when it’s busy and still make everything look really nice.Are Lidl an understanding employer?Yes, I am on a 20-hour contract, but I sometimes work more. I have two kids so I asked if I could work only four days - Monday, Tuesday, Thursday and Friday, and they agreed. I really appreciated that they could give me the hours I wanted because it meant I could go and pick up my kids from school, and on my days off I can spend time with them. So I'm really happy.What sort of qualities do you need to do your job?You need to be very quick and very focused - and happy to work in the freezer as well, because the temperature in there is minus 22! You have to work in there when you have a delivery, so you have to be very fast and do things right. Speed and accuracy are the most important things.Do you enjoy your role?Yes, I'm happy, I like the customers. Some days I’ll give good customer service and they will tell me I made their day. One elderly lady comes every single day at 10 o'clock and she really loves our French baguettes. I know that she wants it a bit crispy, a bit browner, so I bake one especially for her. If you can be nice with customers, they will always come back.What about the rewards and benefits?Oh, I'm so happy with the discount card. I spend a lot of money on it. People ask how can I eat that much stuff!? At the end of my shift I'm always going and buying things. I go home with a big bag every single day. So yeah, that’s my favourite benefit. I'm happy here, and I really appreciate that I can work the hours that I do. If I couldn’t, I would have to find a nanny to take care of my kids in the afternoon. I’m not sure another company would be so flexible. I guess that was a surprise at first, but it’s also why I'm happy here.Finally, what four words would you use to describe Lidl?Clean. Inexpensive. Quality. Quick.
