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SHM

“You have to be organised and people orientated” Andrei, Shift Manager

Andrei had a job as a delivery driver prior to joining Lidl in 2017. He’s already had one promotion and is currently working hard towards his next one.

When did you join Lidl and what were you doing before that?

I joined Lidl as a Part-time Customer Assistant in February 2017 and was promoted to Shift Manager in the Summer of 2019. Before that I was working as a multi-drop delivery driver for a leading e-commerce company.

And what does your current role entail?

Basically, I run the shift, but whenever I'm in store, I work with the team on daily tasks, including the basic things like quality checks - checking dates to see that products haven’t expired etc. It’s important in my role to keep the team happy.

What’s a typical day for you?

It actually depends if it's a morning or afternoon shift. But essentially, I arrive and brief the team, however if it's a morning shift, they’ll already have had a briefing from the previous night, so I see what's left to do and delegate tasks to people. I also manager breaks - everybody’s happy with those! I try to get all my jobs done by a certain time and after that, I’ll be working with stock, carrying out quality checks and trying to keep the queues in store low.

And what particular skills or qualities do you need to do the job?

You have to be well-organised and people orientated, as well as a stickler for detail. You also have to love people, otherwise you'll get tired of working in a store environment very quickly. You need to be hard working and really passionate about what you do.

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Have there been any particular challenges you’ve had to face?

Getting to know the new employees has been challenging. Figuring out how everybody works, what everybody knows and trying to manage them so that they work hard but enjoy working for you. Also, I'm working in a new store at the moment which has been a lot of hard work. But it's really rewarding to see happy people actually caring about what they do. I’d say this is quite a challenging job overall, so I’ve got what I was looking for when I joined.

Is there anything you're particularly proud of?

Yes, I’m proud about helping with the opening of a new store. It was quite a big opening, and everybody said that maintaining it would be hard, but everybody's still happy. I'm also proud of the fact that I was promoted within the last six months and I'm already training for another promotion. I think I've done a good job.

What’s the training and development like?

So far, so good. There are no issues there. I just need to learn a bit more about the back office, the computerised part and the documents involved. I think Lidl supports career progression. I’m hoping to progress to Store Manager at some point.

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And what about work-life balance and the rewards and benefits?

The pay is quite good for what I'm doing. I'm happy with the holiday allowance and we get in-store discounts too, which is quite a good benefit. We even get a free flu jab every winter. It feels like someone's taking care of you, which is nice.

Has anything surprised you about working for Lidl?

Yes, the people. The people are awesome. They're always surprising me in this line of work and I’ve made some good friends along the way too. Lidl is a good company to work for and I think they actually care about their employees.

Like what you've heard?

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