Qualification: Retail Level 2Duration: 12 months plus 3 month EPA*Equivalent to: 5 x GCSE passes A* - COverview: Suitable for all Customer Assistants (CA) who are looking to develop their career within Lidl. The CA will provide the knowledge and skills to increase talent coming up through the business.As a valued CA, they’ll have a good understanding of how the business works, using this programme to expand on this. They’ll develop their retail knowledge whilst gaining the essential skills and behaviours that help them be the best they can be.Key Topics covered:The CustomerCommunication SkillsPersonal DevelopmentYour Business Brand and ReputationThe Sales Process and MarketingThe Stock Control and Merchandising Process Working with TechnologyLegislation and Governance in your OrganisationWorking as a TeamYour Environment ResponsibilityFinancial OperationsDelivery Method via Lifetime:1-2-1 face-to-face and virtual learning sessions with your Lifetime Learning CoachEnd-Point Assessment*:Planning meetingOn demand test (60 minutes)Retail business project presentation (30 minutes)Professional discussion (60 minutes)Achievement GradesDistinction or Pass