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On-Site Service Desk Officer

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Salary

£33,000* - £44,000*

*Includes additional 10% non-contractual London Weighting allowance

Location

Head Office {amount} miles away
Lidl House, 14 Kingston Road, Surbiton
KT5 9NU London

Contract

Full Time

Experience Level

Experienced

Employment Area

IT

Reference Number

430385

Summary

£33,000* - £44,000* per annum | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme

 

Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re curious, collaborative and ready to make a tangible impact on where we work.

 

Just like you.

 

As a Lidl On-Site Service Desk Officer, you’ll be the first line support for our Tech Hub in our Head Office, Lidl House in Tolworth. From providing assistance any IT query to help with AV set up in meeting rooms, you’ll be overall responsible for the effective run of the Tech Hub. You’ll be somebody who enjoys people interaction and is passionate about customer service.

 

In return, we’ll give you a competitive salary based on equal opportunity and pay structures, as well as a generous benefits package designed to support your well-being and life outside of Lidl.

 

We’re proud to be a diverse, secure and fast-growing business, so we’ll make sure you have access to the right training and real opportunities to build your career as well.

What you'll do

  • Permanent presence on site at the tech hub (onsite support desk)
  • Be responsible for the state of the tech hub, reporting any issues regarding hub activity
  • Providing technical assistance to users face to face and remotely
  • Be responsible for the tidiness of stock rooms, ensuring stock is kept organized and consumable stock levels are kept to an adequate level
  • Provide meeting room support
  • Assist with the decommissioning tasks
  • Assist with the onsite laptop repair process
  • Ensure phone coverage for the IT support line
  • Deliver top-notch customer service
  • Assist with imaging of devices
  • Assist with the shipping and receiving of returned equipment
  • Receiving and logging calls on behalf of users
  • Driving SLA fulfilment and great customer service
  • Routing 3rd line incidents and calls to appropriate IT teams
  • Administering and monitoring IT systems
  • Ensuring excellent communication with business
  • Support in small projects of implementation and roll outs
  • Installation of software and hardware
  • Managing incidents, requests and problems
  • End User and system refresh training
  • Setting up accounts and completing the administration associated with this

What you'll need

  • Previous Service Desk experience in 1st and 2nd line within an ITIL environment is essential
  • A positive, proactive manner with excellent customer service skills and experience of following procedures and guidelines
  • Excellent verbal and written communication skills, along with good planning and organisational skills
  • Self-initiative and the drive to provide great customer service
  • An understanding of IT systems (servers, networks and printing devices
  • A committed can-do attitude
  • Previous experience of providing first-line support
  • Able to work to tight deadlines in line with a Service Level Agreement environment
  • Strong analytical skills and the ability to work effectively on your own and in a team environment
  • Experience of using appropriate IT technology, methods, principles and equipment such as: Win10/11, Laptop / desktop support, Basic Networking knowledge, Active Directory, Incident management systems like Service Now, SCCM/MECM’, Office 365
  • Experience of using the following IT technology would be desirable: MAC, Cisco Phone Systems or other similar system, MS SharePoint 

What you'll receive

  • 30-35 days holiday (pro rata)
  • 10% in-store discount
  • Ongoing training
  • Enhanced family leave
  • Pension scheme
  • Plus, more of the perks you deserve
     

If you’re ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now.
 

*Includes additional 10% non-contractual London Weighting allowance
 

Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.

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