£23,500 up to £30,000 per annum - This isn’t supporting the frontline. This is the heart of the action.
Our UK Warehouse IT Service Desk provides our national business with technical and functional support and incident management across core infrastructure components, business systems and user equipment, including bespoke applications and systems.
This role is based in our Motherwell Regional Distribution Centre and will support the onsite Warehouse teams, such as logistics, sales, supply chain etc.
The Service Desk is the first point of contact for all calls and the team must ensure all calls are answered and issues are logged, diagnosed and resolved/escalated where applicable within agreed SLA timeframes.
This is an exciting role for a customer-focused individual to join our energetic WH IT Service Desk to provide high quality, effective incident management and fulfilment of our customers’ requests.
Please be aware that this role will also operate an out of hours rota who will be remunerated on top of the basic salary.
We have a hybrid working model for Head Office roles, with only 3 days in the office per week ensuring you have a flexible work life balance.
As part of your application, you will be asked to complete two online exercises taking approximately 10 minutes, designed to provide us with a more in-depth understanding of you and your potential as a member of our team. If everything goes well, someone from the recruitment team will get in touch to chat about your application over the phone and following this you may be invited to face to face interview. To find out more and watch videos of our tests, visit: https://assessment.aon.com/en-us/online-assessment/practice-assessments.