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Current opportunities at Lidl GB

We believe our workforce is amongst the most talented and hard-working in the industry. Everyone here works together to make Lidl GB a success, and in return we do all we can to look after them. We look forward to receiving your application!

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IT Service Desk Analyst

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Salary

£23,500 - £30,000

Location

Regional office {amount} miles away
Eurocentral, 1A Coddington Crescent, Holytown, Motherwell,
ML1 4YF North Lanarkshire

Contract

Full Time

Experience Level

Entry Level

Reference Number

121858

Summary

£23,500 up to £30,000 per annum - This isn’t supporting the frontline. This is the heart of the action.

Our UK Warehouse IT Service Desk provides our national business with technical and functional support and incident management across core infrastructure components, business systems and user equipment, including bespoke applications and systems.

This role is based in our Motherwell Regional Distribution Centre and will support the onsite Warehouse teams, such as logistics, sales, supply chain etc.

The Service Desk is the first point of contact for all calls and the team must ensure all calls are answered and issues are logged, diagnosed and resolved/escalated where applicable within agreed SLA timeframes. 

This is an exciting role for a customer-focused individual to join our energetic WH IT Service Desk to provide high quality, effective incident management and fulfilment of our customers’ requests.

Please be aware that this role will also operate an out of hours rota who will be remunerated on top of the basic salary.

We have a hybrid working model for Head Office roles, with only 3 days in the office per week ensuring you have a flexible work life balance.

As part of your application, you will be asked to complete two online exercises taking approximately 10 minutes, designed to provide us with a more in-depth understanding of you and your potential as a member of our team. If everything goes well, someone from the recruitment team will get in touch to chat about your application over the phone and following this you may be invited to face to face interview. To find out more and watch videos of our tests, visit: https://assessment.aon.com/en-us/online-assessment/practice-assessments.

What you'll do

  • Receiving and logging calls on behalf of users
  • Routing calls to appropriate teams
  • Providing technical assistance to users
  • Administering and monitoring IT systems
  • Pro-actively keeping customers updated
  • Providing onsite and remote Desk Support
  • Maintaining Service Level targets
  • Installation of software and hardware
  • Managing incidents, requests and problems
  • Assisting with End User training
  • Setting up accounts and completing the administration associated with this

What you'll need

  • Experience of providing first-line support
  • Understanding of IT systems including servers, networks and printers
  • A knack for managing and maintaining databases
  • A confident communication style and strong organisational skills
  • A proactive, can-do attitude
  • Initiative and the drive to give everyone great service

What you'll receive

This isn't getting by. This is getting what you deserve. Working at Lidl is rewarding, in every sense, because we give you the extensive training to succeed in your role and plenty of opportunities to progress your career here. We're proud to offer a competitive salary from £23,500 up to £30,000 (depending on experience) with 30 days’ holiday per year. Save for your future with our pension scheme, or save today with a 10% in store discount, plus extra discounts on days out, cinema tickets and much more.

Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.

Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.

Support with your application

If you have a medical condition / disability /learning difficulty that you feel may impact your application, we can help. Visit our FAQ page for more information.

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