Shain joined Lidl four years ago as a Customer Assistant and is now a Shift Manager. He enjoys the day-to-day running of the store and motivating his team. He’s proud to work for Lidl and is looking forward to progressing further.
What do you do as a Shift Manager?
I have to make sure I motivate my team, so that we hit our targets every day. I oversee stock orders and make sure our customers are getting the best service.
How do you motivate your team?
Every employee is different. Some of my team members are mainly motivated by having a laugh while working, some appreciate you leading by example and others like to be given tasks to work to within deadlines.
Is there an achievement that you're particularly proud of?
Becoming a Shift Manager within six months of joining the business. That's my big achievement.
What qualities do you think it takes to be a good Shift Manager?
You have to work well under pressure, stay motivated and focused on the task in hand. You have to lead by example.
Has it lived up to your expectations?
Yes. Every challenge, everything that has been thrown at me I've accomplished. I keep my team members happy and keep them motivated. I feel extremely happy. When anyone asks me where I work, I tell them I work at Lidl. I wear my uniform with pride.
What do you think makes Lidl different as a company?
I think Lidl is more focused on pleasing the customer, they take pride in this. That's one of the biggest things I see. They're always trying to improve quality. They’re always focused on the customer. Lidl takes a lot of pride in their employees as well and are always willing to listen.
How is the training and development, in your opinion?
There's always space to progress. The Managers always motivate you to try something new. You’re not stuck doing the same thing.
What’s the work-life balance like?
As a Shift Manager, we do a lot of hours. But I also I get the time to spend with my family. There's a lot of flexibility.
How would you describe the culture?
We are more like a family. Everyone looks out for each other. Everyone has got each other's back. They do extremely well to keep us motivated.
What does the future hold?
I’ve already sat down with my Area Manager and Store Manager and told them within the next two to three years, I would like to become a Store Manager myself. I am on the path to becoming a Deputy Store Manager. Who knows? Maybe in the next five years, I'll be working as an Area Manager myself!
What four words would you use to describe Lidl?
Family. Caring. Motivating. Career.