Putting the personal in personnel.
Simmy is one of our Personnel Administrators and loves helping our new recruits go on their journey to join the Lidl family.
What’s your job title and what does your role entail?
I’m a Personnel Administrator. I deal with any personel issues that employees might have, as well as working with the recruitment team. We’re currently working on training, looking at the stores and warehouses, preparing for seminars and workshops, even invigilating assessment centres. I’m also involved in processing holidays, general payroll queries and any grievances. There are five of us in the team alongside our Assistant Team Manager and every couple of weeks we rotate tasks, so one week I’ll be working in recruitment and the next it’ll be training in stores. It’s great because it keeps everything fresh and we can help each other out.
What attracted you to Lidl?
I was working at another supermarket when I saw the advert for Lidl. I realised it was a lot of what I was doing already and because I was quite unfulfilled in my previous role, I thought why not give it a go. I was looking for something refreshing and challenging and that’s what Lidl gave me!
What do you enjoy about your role?
I like the recruitment side of my role. We’re the first point of contact for the people that apply so we get to see them on a really interesting journey from telephone interviews and getting to know them, to consultation stage and then getting their foot in the door at a welcome event. I’m always really proud to see them get all the way through and then settled into their new role.
What’s been your biggest challenge?
My training period was undoubtedly the hardest thing I’ve done. I was away for seven months, living in a hotel in Bridgend and I was relatively newly married at the time. It was really tough being away from my family and friends for so long, but it was also a great experience being at the Regional Distribution Centre and travelling to the head office in Wimbledon and then payroll in Livingston. It was great to get to know how everyone works together and the different processes that you can bring to your role. It was a challenging time, but it was worth it.
What was the training like?
It was great because while we all do the same jobs, another RDC might have a quicker way of doing something. It’s just as accurate but you have two different ways and it’s about finding which one works best for you. There are processes and procedures in place for you to follow but you need to make sure the end result is the same.
What’s been your biggest challenge?
I’m proud of how I’ve adjusted – being out of my comfort zone for that long during my training period was difficult at first because I didn’t really know the role itself or know to deal with situations, but then that’s when I needed to bring my confidence and start dealing with things. For example, I was put in a situation where I had to deal with a very difficult employee in store and help him keep calm. He was getting quite worked up, but I had to look beyond that and see that he had an issue that needed dealing with. I had to make sure I didn’t get agitated myself and remember why I was there and how to deal with the situation. In the end I got the details I needed and was able to help him with his query. He still wasn’t very happy with me at the end of it but I managed to help him and I was proud of myself in that I found the strength and confidence to get the job done without it getting out of hand.
What attributes and skills do you need in your role?
You’ve got be a team player first and foremost because there’s no task that you can do without having to liaise with other people – you have to talk to people and have good interpersonal skills. I would say resilience really helps too.
What are your future ambitions?
I’m definitely where I want to be for the long term and I see so many opportunities to explore on the horizon, it’s really exciting. There’s also lots of support here if you want to do something and getting you where you want to go, which is really good to know.